24 October, 2012
The importance of customer reviews and feedback in today’s business and media landscape can’t be overstated. Sites like Yelp or Angie’s List can show a negative review, resulting in a PR nightmare. Having an easy, built-in mechanism to address customer feedback in your CMMS system is a great front-line way to listen to your tenants, customers or anyone who requests work orders and maintenance.
MicroMain Maintenance Management allows you to print surveys related to work orders in several easy steps.
Access the Work Orders screen.
After opening a Work Order, click on the “Customer Service” button in the top.
Select “Customer Survey” as the print option. Then select the “Print Preview” button.
The Technician can now print and leave the survey with the requestor to fill out and turn in as instructed or return to to the Technician. Modifying the form can be completed if comfortable with Microsoft Access since Maintenance Management ships with the source code, or customized by MicroMain.
The information from survey is then entered into the system and linked to the work order.
If you want to know more about using surveys or MicroMain products, contact a MicroMain expert.